How are communication challenges handled?
Our teams come from native English speaking countries, so any job that requires phone skills we only staff with agents that are fluent in English. They are trained to speak slowly and clearly to avoid miscommunication.
What about my concerns around quality and reliability?
We have a rigorous hiring process to ensure that all staff have the background and experience within the space they are working. Our teams also follow a strict Service Level Agreement and Standard Operating Procedures to ensure reliable and consistent quality for our clients. Additional training can be arranged if needed for client specific tasks.
How do you safe guard data privacy?
Data Security is paramount. We perform due diligence on all of our teams and provide protocols for ensuring compliant data security. We also have a independent third party provider conduct tests on these protocols.